FAQs
ORDERS & FULFILLMENT
WHEN WILL MY ORDER BE PROCESSED?
Orders are processed Monday through Friday within 1–3 business days after your purchase. Orders placed on weekends or public holidays will be processed on the next business day. During busy seasons, processing may take slightly longer.
WHERE DO YOUR PRODUCTS SHIP FROM?
LUMORA ELITE partners with trusted international suppliers and fulfillment centers. Your order may ship directly from the warehouse that stocks your selected product to ensure faster and more efficient delivery.
HOW LONG WILL DELIVERY TAKE?
Estimated delivery times vary depending on your location. Most orders are delivered within 7–20 business days after processing.
Estimated shipping times:
- United States: 7–15 Business Days
- United Kingdom: 7–15 Business Days
- Canada: 7–18 Business Days
- Australia: 8–18 Business Days
- Europe: 7–18 Business Days
- Other International Locations: 10–20 Business Days
Shipping times may vary depending on customs clearance, local postal services, weather conditions, and carrier delays.
CAN I TRACK MY ORDER?
Yes. Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can use this number to monitor your shipment at any time.
SHIPPING & CUSTOMS
DO YOU CHARGE SHIPPING FEES?
We offer Free Standard Shipping on most orders. Any applicable shipping charges will be clearly displayed during checkout before payment.
WILL I BE CHARGED CUSTOMS OR IMPORT DUTIES?
International orders may be subject to customs duties, import taxes, or local fees depending on your country's regulations. These charges are determined by your local customs authority and are the customer's responsibility.
RETURN & REFUNDS
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and returned in their original packaging. Products that show signs of use may not qualify for a refund.
HOW DO I START A RETURN?
To request a return, please email lumoraelite@gmail.com with your order number, the reason for the return, and photos if the item is damaged or incorrect. Our support team will provide return instructions.
WHO PAYS FOR RETURN SHIPPING?
If you received a damaged, defective, or incorrect item, we will cover the return shipping costs. For all other approved returns, return shipping is the responsibility of the customer.
WHEN WILL I RECEIVE MY REFUND?
Once your returned item has been received and inspected, your refund will be processed within 5–10 business days to your original payment method.
CUSTOMER SUPPORT
HOW CAN I CONTACT CUSTOMER SUPPORT?
If you have any questions about your order or our products, feel free to contact us anytime at lumoraelite@gmail.com Our customer support team typically responds within 24 business hours, Monday through Friday.
WHERE IS LUMORA ELITE LOCATED?
Our business is operated from:
Rajasthan, India
Business Hours:
- Monday – Friday
- 9:00 AM – 6:00 PM (Local Business Time)
PRODUCTS
WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at lumoraelite@gmail.com . Include your order number and clear photos of the issue. We'll arrange a replacement or refund as quickly as possible.
CAN I CHANGE OR CANCEL MY ORDER?
Orders can usually be changed or cancelled within 12 hours of being placed. After processing has begun, we may no longer be able to modify or cancel your order. Please contact us as soon as possible if you need assistance.
