Shipping policy

Last Updated: September 2026

At LUMORA ELITE, we aim to provide a smooth and reliable shopping experience. We work with trusted third-party fulfillment partners to process and ship your orders directly to you.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

During busy periods, holidays, or promotional events, processing times may take slightly longer.

Shipping Times

Delivery times vary depending on your location, product availability, warehouse, and shipping method selected.

Estimated delivery time: 5–15 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to customs, weather, carrier delays, holidays, or other circumstances beyond our control.

Shipping Locations

We currently ship to selected countries, including the United States, United Kingdom, Canada, Australia and various European countries, depending on product and shipping availability.

Shipping availability may vary by product. Available shipping methods and estimated delivery times will be displayed at checkout.

Shipping Costs

Shipping costs may vary depending on the destination, product, package size, and shipping method.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–48 hours for tracking information to become active after your order has been shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Customers are responsible for any customs duties, import taxes, or other charges that may apply to their order. These charges are not included in the product or shipping price unless specifically stated.

Delivery Delays

While we do our best to ensure timely delivery, LUMORA ELITE is not responsible for delays caused by:

  • Customs clearance
  • Shipping carriers
  • Incorrect or incomplete shipping addresses
  • Severe weather
  • Holidays or peak shopping periods
  • Natural disasters or other unforeseen circumstances

If your order is significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If an order has already been shipped to an incorrect address provided by the customer, we may not be able to change the delivery address or issue a refund.

Contact Us

If you have any questions about your order or shipping, please contact us through our Contact Us page. Our support team will be happy to assist you.